Refund policy
1. No Returns or Exchanges (General Rule)
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Orders generally cannot be returned or exchanged once placed due to the nature of perfume products.
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Perfumes are often sold in decant or trial sizes so customers can try before committing to larger quantities.
2. Damaged or Defective Items Only
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Returns or replacements are accepted only if the product arrives damaged or defective.
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You must ship the damaged product back to the seller’s address.
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Opened or used perfumes — even slightly — are not eligible for a return or refund due to hygiene and safety reasons.
3. Shipping Costs
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Shipping fees are non-refundable for returned or undelivered products in most cases.
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If the seller makes an error in shipping (wrong or missing item), they may handle that situation separately.
4. How Refunds Are Processed
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If a return is approved, refunds are issued back to the original payment source after receiving the return.
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A small fee (about 2.5%) for payment gateway charges may be deducted from the refund amount.
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For failed online transactions, refunds may be processed automatically within ~7 working days.
📌 Important Notes
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This policy applies to purchases made from the official Mehak Perfumery site.
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If you bought the perfume through a marketplace (like Amazon), their separate return/refund terms may also apply on top of this.
